Welcome to Agarwa Official Website.

At Agarwa, every product is carefully created as part of a sensory wellness, personal guide, and artisanal experience. Due to the intimate and hygienic nature of our products, we kindly ask customers to review the following policy before placing an order.

We only accept returns or replacements under the following circumstances:

• Incorrect item received
• Product damaged during delivery
• Manufacturing defect

To qualify for a return or replacement:

• The product must remain unopened, unused, and in its original packaging
• A request must be submitted within 48 hours of receiving the parcel
• Proof of purchase must be provided
• Clear supporting photos/videos of the issue must be included

Requests submitted outside the stated timeframe may not be accepted.

For hygiene, safety, and product integrity reasons, the following items are strictly non-returnable and non-refundable once opened, used, or tampered with:

• Soaps
• Essence products
• Oils
• Aromatic products
• Personal wellness products
• Guide products
• Limited edition products
• Gift items
• Promotional items

We do not accept returns or refunds based on:

• Personal scent preference
• Change of mind
• Subjective wellness expectations
• Individual sensory experiences
• Minor natural variations in appearance or aroma

Agarwa products are handcrafted using natural botanical and aromatic ingredients, including agarwood-derived materials.

As a result, slight variations in:

• colour
• scent profile
• texture
• appearance
• aromatic intensity

may naturally occur between batches.

These natural variations are part of the artisanal character of the product and shall not be considered defects.

Customers are advised to review all ingredients carefully prior to use.

If you have sensitive skin, allergies, or underlying medical conditions, we recommend performing a patch test before full application.

Discontinue use immediately if irritation occurs.

Agarwa shall not be held responsible for allergic reactions, skin sensitivities, or issues arising from improper use of products.

Agarwa products are intended for personal wellness, sensory, guide, and lifestyle purposes only.

Descriptions related to calmness, relaxation, purification, emotional comfort, or sensory experience are descriptive in nature and are not intended as medical claims.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition.

If your parcel arrives damaged or incorrect, please contact us within 48 hours of delivery at:

📧 support@agarwa.com

Please include:

• Order number
• Photos/videos of the parcel and products
• Brief description of the issue

Our team will review the request and determine an appropriate resolution, which may include:

• replacement
• store credit
• partial refund

where applicable.

Approved refunds will be processed to the original payment method within approximately 7–14 business days, depending on the banking institution or payment provider.

Shipping fees are non-refundable unless the error was caused by Agarwa.

For international orders:

• Customers are responsible for customs duties, taxes, import fees, or local regulatory charges
• Agarwa is not responsible for customs delays or courier disruptions
• International shipping fees are non-refundable

Customers are responsible for ensuring that imported products comply with local laws and regulations.

For all return and refund enquiries, please contact:

📧 support@agarwa.com

🌐  Agarwa Official Website