Terms & Conditions

Effective Date: May 2026

Welcome to  Agarwa Official Website.

By accessing or using this website, you agree to be bound by the following Terms & Conditions.

1. General

This website is operated by Agarwa. Throughout the site, the terms “we”, “us”, and “our” refer to Agarwa.

We reserve the right to update, modify, or replace any part of these Terms & Conditions at any time without prior notice.

2. Intellectual Property

All content appearing on this website, including but not limited to:

  • trademarks
  • logos
  • product names
  • guide concepts
  • wellness frameworks
  • educational content
  • photographs
  • graphics
  • videos
  • packaging designs
  • written materials
  • website design

are the intellectual property of Agarwa and/or its affiliated entities.

No content may be copied, reproduced, distributed, modified, republished, or commercially exploited without prior written consent.

3. Product Nature

Agarwa products are artisanal wellness products created for personal sensory, guide, and lifestyle experiences.

As natural ingredients are used, slight variations in colour, texture, scent profile, and appearance may naturally occur.

These variations do not constitute defects.

4. Wellness Disclaimer

Agarwa products, services, educational materials, and website content are intended for general wellness and lifestyle purposes only.

They are not medical products, medical treatments, or medical advice.

Statements regarding calmness, emotional comfort, purification, relaxation, or sensory wellbeing have not been evaluated as medical claims.

Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition.

5. Limitation of Liability

To the fullest extent permitted by law, Agarwa shall not be liable for:

  • allergic reactions
  • skin sensitivities
  • improper use of products
  • misuse or modification of products
  • improper storage
  • courier delays
  • customs delays
  • indirect or consequential losses
  • losses arising from third-party services or payment providers

Customers are responsible for reviewing ingredient information and using products appropriately.

6. Pricing & Product Availability

Prices, packaging, product availability, promotions, and product specifications may change without prior notice.

We reserve the right to:

  • limit quantities
  • refuse orders
  • cancel suspicious transactions
  • discontinue products

where necessary.

7. Orders & Payments

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel orders suspected of:

  • fraudulent activity
  • unauthorized resale
  • abuse of promotional campaigns
  • violation of our policies

Payments are processed through third-party payment providers. Agarwa does not store full payment card details.

8. Shipping

Delivery timelines are estimates only and may vary depending on:

  • courier operations
  • customs clearance
  • weather conditions
  • peak periods
  • international shipping regulations

Agarwa shall not be liable for delays outside our reasonable control.

9. Third-Party Links

Our website may contain links to third-party websites or platforms.

We are not responsible for the content, policies, or practices of any third-party websites.

10. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

Any disputes arising shall be subject to the exclusive jurisdiction of the courts of Selangor, Malaysia.